Privacy Policy for TureMedicine

Welcome to TureMedicine

Welcome to TureMedicine ("we", "us", or "our"). This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our telehealth services via our website, Android app, or mobile platform (together, the "Services").

By accessing or using TureMedicine, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our platform.

1. Who We Are

TureMedicine is a telehealth platform that enables patients across India to consult with qualified and verified doctors, book appointments, attend video consultations, receive prescriptions, health advice, and medical records — all digitally.

We are committed to protecting the confidentiality, integrity, and security of your personal and health-related data in accordance with applicable laws including:

• IT Act, 2000 and Rules (India)
• MCI/NMC Telemedicine Guidelines (2020)
• Google Play User Data Policy
• ABHA and Ayushman Bharat Digital Mission (ABDM) privacy framework

2. Information We Collect

We may collect and process the following categories of data:

a. Personal Identifiable Information (PII)

• Full name
• Mobile number
• Email address
• Gender, age, date of birth
• Address, city, pincode, state
• Government-issued IDs (for verification)
• ABHA Number (optional)

b. Medical & Health Data

• Symptoms reported by patient
• Consultations and video call logs
• Prescriptions and medical advice
• Uploaded records (lab reports, scans, images)
• Appointment and chat history
• Doctor notes and observations

c. Doctor Information

• Name, qualifications, and specialty
• Medical registration details and certificates
• Profile photo and availability
• Consultation history and prescription history

d. Payment & Financial Data

• Appointment charges
• Razorpay or other payment gateway transaction IDs
• Refund and cancellation logs
• GST-related billing and invoicing

e. Device & Technical Data

• Device model, OS version, screen size
• IP address and browser type
• Crash reports and app analytics
• Firebase or Supabase ID tokens (if used)

3. How We Use Your Information

We use the data we collect for:

• Account registration and verification
• Booking and managing appointments
• Secure video consultations
• Generating prescriptions and health records
• Processing payments and refunds
• Verifying doctor credentials
• Providing support and responding to queries
• Improving app features and experience
• Complying with medical and legal obligations

4. Legal Basis for Processing

We process your data based on:

• Your explicit consent
• Contractual necessity (e.g., to book appointments)
• Legal obligations (for prescriptions, medical compliance, GST)
• Legitimate interest (e.g., fraud prevention, customer support)

5. How We Protect Your Data

We implement industry-standard security practices, including:

• HTTPS encryption for all data transmission
• Role-based access control (patients vs doctors vs admin)
• Secure cloud storage (e.g., Firebase, Supabase, Backblaze B2)
• Data minimization and anonymization where appropriate
• Regular audits and access logging
• Two-factor authentication for doctors/admins

Note: While we take utmost care, no system is 100% secure. We encourage you to use a secure device and strong password.

6. How We Share Your Data

We do not sell your data to anyone.

We may share your data with:

7. Retention and Deletion

We retain your data for as long as necessary to:

• Fulfill medical and legal obligations
• Maintain medical records for continuity of care
• Meet statutory audit, tax, or regulatory requirements

You may request data deletion by emailing support@turemedicine.com, except where data retention is legally required (e.g., prescriptions must be retained for several years).

8. Children’s Privacy

TureMedicine is not intended for users under 18 without guardian consent. We do not knowingly collect data from minors. Guardians must create and manage the account for minors.

9. Your Rights Under Indian Law

As a user, you have the right to:

• Access your data
• Correct or update inaccuracies
• Delete your account (subject to legal limits)
• Withdraw consent
• File complaints with authorities

You can exercise your rights by contacting support@turemedicine.com.

10. Third-Party Links and Services

Our app may contain links to external sites such as payment gateways, labs, or video APIs. These are governed by their own privacy policies. We are not responsible for their practices.

11. Use of Cookies and Tracking

We may use:

• Session and persistent cookies
• Firebase Analytics
• Crashlytics or performance monitoring tools

These help us improve performance, user experience, and crash resolution. You can disable cookies in your browser settings.

12. Compliance with Google Play’s User Data Policies

• We do not collect or share personal/sensitive user data without consent
• All permissions (e.g., camera, mic, storage) are used only for essential functionality
• We provide a clearly visible privacy policy accessible from within the app and on the Play Store

13. Disclaimer

TureMedicine is not a hospital or emergency medical service.

It is a consultation platform for general and preventive healthcare.

It is not valid for medico-legal use.

Always consult a licensed physician for emergency or life-threatening conditions.

14. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new "Last Updated" date. We encourage you to review this regularly.

15. Contact Us

If you have any questions or complaints regarding our privacy practices, please contact us:

TureMedicine
📧 Email: support@turemedicine.com
🌐 Website: https://turemedicine.com